Below find answers to our most frequently asked questions. If you do not find an answer for your question, please contact us and we will be glad to assist you.
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Please click on Calculator Page to check the shipping rates.
Yes, for more details please check point #11 in Terms & Conditions section.
Currently we do not consolidate the packages, however when several packages are received at one time those all are entered in the system as one package.
Currently, we offer our service to Sint Maarten & neighboring islands, but by using our prepaid Direct to Door service, we can ship anywhere in the world.
Yes, Doorstep deliveries can be arranged by coordinating with the local office in destination city.
Yes, when you ship bigger packages via ocean freight, you will see the prices per lb. go down. For more details, please check our Rates page.
Yes, it's completely free and will always be free.
Yes, once you have an account, any package received under your name is booked under your account so you will receive package notifications.
Yes, once you have an account with us, you can send us the request with tracking numbers then we will open your packages and send you pictures of the same. This will be a paid service; charges will be determined depending on the size and type of the package. Charges can be between $5 to $15 per package.
Yes, you can send us the request with tracking numbers that way we will not ship your package and then request your vendor to arrange the pick-up from our warehouse. You can also send us return labels to stick on your package. This will be paid service; charges will be determined depending on the size and type of the package. Charges can be between $5 to $15 per package.
Yes, you can send us the request with tracking numbers / WR ID for the package/s that you want to have picked up and authorization for the person/company who will collect the packages. This will be a paid service; charges will be determined depending on the size and type of the package. Charges can be between $5 to $15 per package.
Yes, you can send us the request with tracking numbers / WR ID for the package/s that you want to drop-off to any other location. For this service we will quote you how much it will cost to drop off to another location once you agree and pre-pay the charges, we will drop off your package.
You can order products from any part of the world as far as they are shipped to United States to our warehouse address.
Yes, you can order batteries or any hazardous materials like perfumes, paints etc. Such items will only be shipped by ocean freight & you might be charged hazardous material fee.
Customers have the option to purchase insurance. If insurance is not purchased, we will only cover the liability mentioned in our
Terms & Conditions, under the Insurance Liability section.
If the packages are requested to ship via ocean freight, then it takes approximately 7-12 days to receive the package depending on which day the package is received in our warehouse. By air it takes approximately 2-5 days.
